What we are aiming for
A student who cannot use this platform is a student it does not help. We are working towards WCAG 2.2 Level AA across every page, and towards something the standard does not measure but matters just as much here: usability on an old phone, on a slow connection, on a shared school computer.
We are not there yet. This page says where we are, what we know is broken, and how to tell us about something we have missed.
What works today
- Keyboard. Every link, button and form control on the public site can be reached and operated without a mouse, and the focus outline is visible.
- Skip link. A skip-to-content link is the first thing focus reaches on every page.
- Reduced motion. If your device is set to reduce motion, animation and the background particle effect are switched off, not merely slowed.
- Structure. Headings are properly ordered, landmarks are used, and diagrams have text alternatives.
- Zoom and reflow. Pages work at 200% zoom and down to a 320-pixel-wide screen without horizontal scrolling.
- Colour. No instruction depends on colour alone.
- Crisis information. Help numbers are reachable by keyboard from anywhere on the page, and are plain text links that a screen reader announces properly.
- Low bandwidth. Fonts are served from our own site rather than a third party, decorative effects are disabled on low-powered devices, and pages are usable before every image has loaded.
What we know is not right yet
We would rather list these than let you discover them.
| Issue | Effect | Status |
|---|---|---|
| Contrast on the dark student pages | Some grey text on the dark background is likely below the 4.5:1 minimum | Being audited and corrected |
| Screen reader labels in the student area | Points totals, charts and some modal dialogs are not yet fully announced | Scheduled |
| Form errors | Some errors are shown visually without being announced to assistive technology | Scheduled |
| The counsellor portal | Has not yet had a full keyboard and screen reader review | Scheduled before first enrolment |
| Animated content | Some decorative animation still runs where reduced motion is not detected by the browser | Under review |
| Captions and transcripts | Any video or audio we add will need these; none is published yet | Policy set, not yet needed |
| Independent testing | Testing so far has been our own, not by disabled users or an external auditor | Planned |
Reading level and language
Most people using this platform are between eleven and eighteen. We aim to write student-facing screens so that a twelve-year-old can read them without help, to explain anything clinical in ordinary words, and to avoid gaming slang anywhere a student might be distressed — a person in difficulty should be met plainly.
The interface is in English. Where a term has a specific meaning in Guyanese schools, we use the school’s word rather than an imported one.
Devices and connections
The platform is built to work on a shared computer in a school lab, on an older Android phone, and on a connection that drops. That means no dependency on scripts loaded from other companies’ servers, pages that remain readable while things are still loading, and decorative effects that switch themselves off when a device cannot afford them.
If you are using the platform on a device or connection where it does not work at all, that is exactly the report we most want.
Tell us what we have missed
Write to leveluplabs.gy@gmail.com with “Accessibility” in the subject line. It helps if you can say which page, what you were trying to do, and what device or assistive technology you were using — but tell us even if you cannot.
We aim to reply within five working days. If a problem stops someone using the platform at all, we treat it as a fault to fix rather than a request to schedule.
If you are a student, you can also tell your guidance counsellor and they can pass it to us.
Review
This statement will be reviewed before the first school is enrolled, and at least once a year after that. When we fix something on the list above, we will move it rather than remove it, so the record of what was broken stays visible.